Your Quick Start Guide to PBW
Welcome to PBW, your trusted single vendor for authentic beauty and wellness products. This guide will walk you through everything you need to know to start ordering with confidence, from account setup to receiving your products with full documentation.
How to Get Started with PBW
Follow these simple steps to start ordering authentic beauty and wellness products from our global platform
Create Your Account
Submit your business information for approval. Guest users can browse our catalog, but approved buyers get access to pricing and can place orders. Our approval process typically takes 1-2 business days.
Browse Catalog
Explore our extensive collection organized by Brands, Categories, and Collections. Use our advanced filters to find exactly what you need. Each product page includes detailed specifications, ingredients, and compliance information.
Add to Cart & Review Order
Add products to your cart and review your order. Pricing is transparent and visible to approved buyers, with bulk discounts clearly displayed.
Checkout & Payment
Complete your secure checkout process. We accept various payment methods and generate detailed invoices immediately. All transactions are processed securely with full audit trails for your records.
Track & Receive Documents
Track your shipment in real-time and access all necessary documentation including invoices, Air Waybills (AWB), Certificates of Analysis (COA), and Material Safety Data Sheets (MSDS) through your dashboard.
Pro Tips for PBW Success
Make the most of your PBW experience with these helpful tips and features
Save Favorites to Wishlist
Keep track of products you're interested in by adding them to your wishlist. Perfect for planning future orders and comparing options.
Use Filters to Find Products Faster
Narrow down our 10,000+ product catalog using brand, category, and price range filters to find exactly what you need.
Access Documents Anytime in Your Dashboard
All your invoices, COAs, MSDS, and shipping documents are stored securely in your account dashboard for easy access.
Use Smart Search for Quick Results
Search by product name, brand, ingredient, or even SKU number to instantly find what you're looking for.
Set Up Order Notifications
Stay informed about your order status, shipping updates, and new product arrivals with customizable notifications.
Check Product Reviews & Ratings
Make informed decisions by reading reviews from other buyers and viewing product ratings before placing your order.
Need more help? Check out our detailed documentation
Need Help? We're Here for You
Our dedicated support team is ready to help you succeed with PBW. Choose the support option that works best for you.
Help Center & FAQ
Browse our comprehensive knowledge base with step-by-step guides, common questions, and troubleshooting tips.
Browse FAQOpen a Support Ticket
Get personalized help from our support team. We typically respond within 2-4 hours during business days.
Create TicketSchedule a Call
Book a one-on-one call with our team for complex questions or personalized onboarding assistance.
Schedule CallPopular Help Topics
Quick access to the most frequently asked questions
Partner with PBW for Your Next Big Order
Join thousands of successful beauty businesses who trust PBW for authentic products, transparent pricing, and reliable global fulfillment. Your growth is our mission.
Get started in minutes. No setup fees. Premium support included.